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Just Poles Customer Reviews
Reviewed by ND from Glos
I was a little anxious about ordering after reading some of the reviews about products and service but I can not fault the service from Just Poles and glad I placed the order. I called to make an initial inquiry and received very helpful advice from customer services. Then placed my order which was promptly received, I have just had the curtain pole fitted and am very pleased with it.
Reviewed by Mrs Hatton from Herts
Good service with prompt communication and delivery on curtain pole, brackets, tiebacks. On line customer service very helpful when I needed to exchange a set of brackets. Prices also seem competitive. Couldn't fault 'Just Poles'
Reviewed by Ian Sallis from NOTTS
Easy to order great to deal with by phone. Every thing I have ordered 5 poles so far have come well wrapped no damage and to exact measurements.
Reviewed by Mr Philip Laughton from Saltburn-by-the-Sea
Good job well done.
Reviewed by Mr Victor R Kerton from Lincolnshire
Help and information provided was superb
Reviewed by Clare from Durham
Very pleased with ceiling track made to measure and fitted. They found the best solution for a tricky bay window
Reviewed by mark lambert from Glos.
Great service as always !!
Reviewed by W J Allaway from Staffordshire
Reviewed by Mrs Geraldine Taylor from Dorset
good to deal with
Reviewed by Elizabeth Tipping from Sandy, Beds
Excellent service from start to finish. Polite and knowledgable advice on the phone gave me confidence to order straight away!
So nice to speak with your friendly and helpful team blended with the ability to search online, great combination!
Would recommend Just Poles without hesitation! Thank you I am delighted with both service and product!
Reviewed by S D Collinson from Aberdeenshire
Excellent website. If the curtain pole combination you want is on the website then ordering is straightforward. If you need a manual order for something different then it is exceptionally difficult as a result of the internal (dis)organisation of justpoles - in particular the separation of sales from purchasing/warehouse. Also reluctance to use email.
Reviewed by Carole Mann from Oxfordshire
Very impressed with the service. I received a phone call re my order which was only available in one design. I was offered an alternative which I accepted at a reduced price. The goods arrived the next day and both designs are lovely. Excellent service. Thank you.
Reviewed by ANDREW PLANK from Kent
Pole and brackets were exactly as expected, good quality and were delivered in the time frame specified. Would definitely recommend.
Reviewed by Sandie from Perth and Kinross
Good website for searching for parts, especially the images. Parts arrived as promised and well wrapped.
Reviewed by MRS ANGELA BURGESS from S. GLOUC.
Excellent customer service, great website, quality products - just the ticket!
Reviewed by Mr Graham Peters from East Sussex
Excellent delivery etc..pity the quality control on the products sold is not better...see above
Hello Mr Peters
The poles are unfinished, therefore they may need to have some rubbing down and pre-painting / staining attention , as per any wood product.
The products are good quality, and we hope that once your desired finish is applied you are happy with the product.
Thank you for taking the time to review the product.
Customer Service team
Reviewed by L.I.KERR from Norfolk
Order arrived in timely fashion .
Reviewed by Mr Phillip Bowles from West Coker, Yeovil
Outstanding selection of products
Reviewed by Mrs Joanne Hiscock from Pembrokeshire
would recommend, and would use again, excellent service thank you
Reviewed by Lisa from Northumberland
Great on line shopping experience. Good to be able to have poles cut to size. Very quick delivery
Reviewed by M Casson from Huddersfield
Pole arrived with a damaged finial, it took 3 weeks and 3 phone calls to get it sorted .
Reviewed by Mrs G M Gill from Herefordshire
Very helpful and queries dealt with efficiently
Reviewed by Ronald Boyle from Isle of Skye
I received the order on Friday afternoon and when we opened the package I found that 2 of the Brass finials were damaged. I could not contact Just Poles because the office was closed so my wife phoned them on the Monday morning. The matter was dealt with and we received the replacements the next day.
I was really pleased with the service I received and would like to say thankyou.
Reviewed by Anna Williams from Walsall
Great products - great prices.
Reviewed by simon newell from Lancs
Slow delivery. Terrible customer service, defunct back order system advising goods had been despatched after delivery made.
Hello Mr Newell
Thank you for the review and we are sorry to hear that you were not satisfied with the delivery process, we have looked into this and found the following:
Thursday 15-9-16 @ 21:37hrs - you placed your order.
Friday 16-9-16 @ 9:30 am order processed in our warehouse.
Tuesday 20-9-16 @ 22:51 hrs you emailed us for an update, as this is out of hours we replied next day.
Wednesday 21-9-16 @ 9:02am, we emailed you to inform you that your delivery would be made either Thursday or Friday.
Thursday 22-9-16 @ 15:49 we dispatched your parcel, and as you never supplied a mobile number, our system and the couriers system sent pre delivery notification to your email address.
Friday 23-9-16 your parcels were delivered in the one hour time slot allocated.
Our normal delivery timescale is 3-5 working days, and with the slight delay your order was delivered on working day 6. We did inform you of the delivery day, and emailed a 1 hour time slot, but maybe if we had a mobile it would have been easier for you to receive the pre-delivery notification.
Customer service team.
Reviewed by Carol Rose from Notts
Item arrived very promptly and was excellent quality.
Customer service was very helpful when I explained they didn't match closely enough to what I already have, they agreed to take them back into stock.
Just waiting for refund now, which they are checking for me.
Would use again, no hesitation.
Reviewed by Dr Simon Walker from Glasgow
Ordered in the afternoon and delivered mid morning next day. - Excellent service
Reviewed by EMILY from SOMERSET
Very good firm to deal with.
Reviewed by Peter Smith from Durham
Very good very quick 10 out of 10
Reviewed by Fiona Muldoon from Ballsbridge
we inadvertantly only ordered one holdback (we assumed they would be a pair and missed the note on the site). Despite spending £560 and spending £20 on delivery, we had to spend another £20 when we ordered again even though we called to explain to have the second holdback delivered. This was short-sighted by your company. we have spent alot of money with you over the last couple of years and some recognition of that and that we had already spent a considerable sum on the first order would have nice. Basically I don't feel my business was/is valued
Hello Mrs Muldoon, Thank you for the review.
It does appear that the order for the curtain pole set and 1 hold back was placed, and due to your location being southern Ireland there was a £20.00 delivery charge applied. It does appear that you never placed a subsequent order for the single hold back, and you may have mistakenly ordered from another company.
Every order is valued, and we try to help customers where we can.
Customer service Department
Reviewed by Christopher Davies from Poole
Good service, fast delivery, varnished my poles and put them up and they look great. I needed to join my two poles together as I have a huge window but had to buy an additional attachment to do this which would have been great if it was provided.
Otherwise very happy
Reviewed by Mrs. Hardika McWilliams from East Sussex
Just Poles were excellent as I had problems receiving the shades I was looking for. There was an issue with a damage and empty package of samples arriving. Just Poles were excellent at sorting out the problem and I was able to receive the correct samples. Order was received in good time too and well packaged. Overall service - excellent!
Reviewed by Debs Grigg from Oxon
Product took awhile to arrive but understand it was made to order so that's why. One pack of screws missing from box which was annoying. Will be ordering more!
Reviewed by Edward A Harrington from Kent
Very happy with the product and with the service, as computer was down telephoned my order lady on phone most helpful
Reviewed by Miss Cheryl hutchinson from West Herrington
The staff were really helpful as the rings I needed were no longer stocked.
Reviewed by Mrs Anne M Demaret from Cheltenham
A first class shop. Extremely helpful and courteous. Helped and advised before purchase and the order was delivered speedily and professionally.
Very pleased. I will definitely use again-many thanks.
Reviewed by Mrs Donna C Callow from Basingstoke
Very helpful customer service I received the tie back very quickly & packaged well. Thank you.
Reviewed by Sarah Parish from Cumbria
Fast delivery, highly recommend purchasing from
Reviewed by Lisa Houghton from Bucks
Straightforward and hassle free ordering. Took a few weeks to arrive but we were in no hurry and it was worth the wait.
Reviewed by dave laing from Perthshire
Extremely disappointed with delivery charge. I'd paid £3 for the items, then was charged £4.95 for postage. The items were in a small envelope, which could have been posted with a first class stamp. However, the gliders were in the envelope, then wrapped in a large postage bag.
Excessive in the extreme for what should have been a very small package.
Hello Mr Laing
Thank you for the review, and we appreciate your comments.
You placed your order on Tuesday night around 9pm, and our sales department received it at 9am Wednesday 31-8-16. The goods were picked, packed, then dispatched the same day. As you selected the £4.95 delivery, we use Yodel as our small items carrier, and the delivered the Goods on Saturday 3rd September. This means from ordering to delivery of your goods was actually 4 days, we state 3-5 working days for all standard orders, and feel that we have certainly met this, and the cost of the courier service to your door at £4.95 is certainly value for money.
Customer service team
Reviewed by Mr Paul Davies from Chorley
Fast delivery and great service
Reviewed by SHAUN MULLIGAN from NORTH YORKSHIRE
All good quality products and well packaged. Much cheaper than the same items quoted by curtain shop
Reviewed by Denise Leggett from Somerset
Excellent service, fast delivery and very good price
Reviewed by Jennifer Langdell from Hertfordshire
Very easy transaction. Quick delivery will consider buying from again.
Reviewed by Amy Barrineau from United States of America
Excellent customer service, easy payment options
Reviewed by Nick from Farnham Common
Brilliant service from beginning to end. The Just Poles team - and Abby in particular - could not have been more helpful.
Reviewed by Mary Morris from Weybridge
Very impressive choice of products, with good information on the website. Easy ordering process and quick delivery of the goods.
Reviewed by Mrs Barbara Bayles from Stockton on Tees
Good quality certain rails Very prompt delivery No problems whatsoever Would recommend the product and the service
Reviewed by R F Lawrence from Oxfordshire
Very good selection and the product was as described. Service was good and staff helpful (I had to return and re-order because I'd made a mistake on the order). Item was well packed.
Reviewed by Mrs Anne Meller from Worcester