Our Website is open to browse and place orders 24 hours a day 365 days a year, this allows you to check out our fantastic range of curtain poles, curtain tracks and curtain accessories, and to place orders at your leisure.
At Justpoles we endeavour to answer all emails, phone calls and letters sent to us as soon as possible, Justpoles is primarily an Internet site and we prefer to correspond to our customers using email whenever possible, however we are also available to be contacted by telephone for further help and advice.
Please contact us on 0191 5849002 where one of our friendly staff can help or advice you to choose the right product for your project or home. We can also take orders manually over the telephone like a traditional mail order company if you are unsure of using the internet to shop. Alternatively if you can not find what you are looking for we can simply guide you around our site quickly and efficiently to help making shopping easier and less stressful. If no one is available to take your call then please leave a message and we will try our best to ring you back within the hour. (All Sample requests must be requested by email)
Our telephone lines are open and manned by our experienced sales team and customer services advisors between the following hours : Monday to Friday : 9am to 5pm
Our High Street Shop "Just Sew Interiors" is the parent company of Justpoles where you can come and visit and view our huge range of curtain poles on display, we are also manufacturers of bespoke curtains, blinds and soft furnishings and also have a wide range of fabrics and wallpapers is open between the following hours.
Just Sew Interiors Shop Opening Hours : Monday to Friday 9am to 5pm Saturday 9am to 2pm
Contact us by Telephone
At Justpoles we try our best to answer all telephone calls during our working day, but due to the high volume of calls we get it is always recommended that you email any queries.
These are dealt with much quicker and efficiently by our dedicated customer service team. However there is a answer machine available if you wish to leave a message, this will be dealt with as soon as an adviser becomes available. If you are calling for advice on choosing the correct product for your needs please note the telephones are open and manned between the following hours : Monday to Friday : 9am to 5pm
Contact us by Email
At Justpoles we try our best to answer all Emails during our working day, this is our prefered method of contact as it allows our customer service team to deal with all queries regarding product information, deliveries and returns etc.
Emails can be sent to our office 24 hours a day 365 days a year they will be answered between the normal working hours Monday to Friday : 9am to 5pm. Occasionally in busy periods we may email you out of office hours but we will not be available to speak to personally out of office hours.
Emails are dealt with much quicker and more efficiently by our dedicated customer service team, this is also a proven method of eliminating errors with product queries, order queries, delivery addresses etc. Once your email has been read we will either email you usually within the hour or ring you if we need to speak to you in person. If you are trying to track your order sometimes we have to contact our courier and this may take slightly longer than the hour, but we do try our best to keep our customers up-to-date as soon as we have any information available to us.
If you need to send payment, return an item or send us a letter, please send to the address below.
If you are sending a returned item or any item with any value to us please ensure this is adequately insured. This is to protect yourself if a parcel goes missing in the post, this is your responsibility to do so, not ours.
Royal mail is not the quickest method of communication these days but some customers still choose this method. If you require orders or information quickly then one of the above methods of contact should be used.
Please note if payment is sent via cheque orders cannot be processed until the cheque has cleared in our bank account. Please send any cheques by recorded delivery.
Our address is :
Just Sew Interiors Limited
100 Newbottle Street
Tyne and Wear
Just Sew Interiors Ltd is is a company registered in England and Wales Company Number 7473471 Registered Address: 100 Newbottle Street, Houghton Le Spring, Tyne & Wear, DH4 4AJ VAT Registration Number: GB 890 4999 63