All orders are processed at the end of each working day, providing that the poles are in stock you should expect to receive your goods within 3 to 5 working days (Except Made-to-Measure/Order). You can check the status of your order by logging onto the site and checking the progress.
If you would like to check that the product is in stock before placing an order then please feel free to telephone one of our friendly staff who will check stock and ring you back usually within the hour.
Overnight deliveries to the UK mainland can be arranged on orders placed before 12am at an extra cost. This can cost can vary from suppliers and we have to check prior to ordering.
Made to Measure curtain poles (straight) usually take between 5 to 14 working days to be delivered (This can also vary from Manufacturer to Manufacturer, please check with us if unsure.)
Bent curtain poles for Bay Windows can take 14 to 21 working days for delivery.
MIXED ORDERS AND PART ORDERS
Goods ordered from various manufacturers will take slightly longer to deliver as some manufactures some have a quicker turnaround than others (and some are made-to-measure/order).
Please note that orders that are from multiple manufacturers may be delayed slightly, as these are not sent direct from the suppliers they are sent to us so that they can be dispatched in one single consignment.Unfortunately if part of the order is out of stock and is placed on back order we must hold the whole order until the consignment is complete. As delivery costs continue to rise we cannot split orders as we can not carry the cost of sending goods separately. However we can send orders separately if the cost of extra delivery is paid for by the customer.
If for any reason we are unable to deliver within the expect delivery dates we will contact you by email and place the order on back order until you notify ourselves otherwise. At this point you have the right to cancel and request a refund.
OUT OF STOCKS
If for any reason that the goods you have ordered are out of stock, then we update your order giving you an estimated delivery date. You can contact us and we may be able to offer an alternative product.
Unless you have contacted us to state otherwise, we will place your order on back order and the goods will be dispatched once back in stock.
Goods supplied within the UK mainland will normally be delivered within 21 working days of acceptance of order.
• Customers local to our premises in Tyne & Wear can collect goods direct from us & save on delivery costs by ticking the local pick up option.
• Small items example Brackets, Rings up to 500g in weight and no larger than an A4 envelope, or £25.00 maximum value, (NOT CURTAIN POLES OR NET RODS) cost £4.95 can be sent via Royal mail. Our preferred method is courier whenever possible as orders are easier to track using courier method. if you prefer to choose royal mail postage and packaging and the items is larger than above we will refuse to process the order and an email will be sent to you asking if you still require the goods at an extra £2.55 courier cost.
•Order placed up to the value of £149.00 cost £7.95 in the UK mainland only.
• Orders placed above £149.00 are delivered free of charge in the UK Mainland only.
• Orders to Scottish Highlands and UK Islands cost £17.50 up to the order value of £500.00 orders above £500.00 are delivered free of charge to these locations.
• All Orders to Northern Ireland Cost £20.00.
• All Orders to Guernsey, Jersey, Southern Ireland Cost £45.00.
Any orders that have been ticked as UK mainland and the delivery address is one of the above we will contact you to request extra payment before order is processed.
Orders to the Scottish Highlands and Islands (example some parts of Aberdeenshire) may be requested to pay for the extra postage, this will be post code dependent, Justpoles will contact you and discuss your order if you are not in our delivery areas.
Just Poles have the right to request extra shipping fees or cancel the order if customer is found to tick incorrect location. We will notify you if this happens.
We can deliver to all other destinations but an extra shipping fee will apply, please contact us for details before completing your purchase. Please include exactly what you are interested in purchasing before we can accurately quote any shipping or freight costs.
We shall use all reasonable endeavours to meet any date agreed for delivery, however delivery dates cannot be guaranteed and therefore we shall not be liable for any losses, costs, damages or expenses incurred by you or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.
CHANGES MADE TO YOUR ORDER PRIOR TO DISPATCH
Just Poles is a family run business and we realise that sometimes mistakes happen and customers can change there mind. If this happens please contact us immediately and we will try our upmost to rectify the order before dispatch. Unfortunately if the consignment has left the warehouse and can not be stopped then we can sometimes stop the delivery but a charge of £7.95 will be deducted from the refund towards the courier costs. (Scottish Highlands and UK Islands contact us for a cost).
Please telephone : 0191 584 9002
FAILED or refused DELIVERY
We notify you by email or text to let you know that your order has been dispatched and you should expect to receive the order within 2 working days. If you do not receive your order within this time please contact us and we will track your parcel. If a delivery has been attempted then the courier will leave a calling card and may also take a photograph of the front door as proof that he has visited the address and no one was home to take delivery. If you receive a card please ring the courier as soon as possible to re-arrange delivery. If the courier attempts to make delivery and this fails 2-3 times then the courier will send the parcels back to us. This is a costly process as we are charged extra for returned delivery.
If this happens and you would the order to be re-dispatched extra courier costs of £7.95 will be charged plus £16.00 for the returned carriage to us. (orders that have qualified for free delivery will also be charged again).
Please make sure someone will be home when placing an order with us as a driver will always need a signature before leaving the parcel. If no one is going to be home then please change your delivery address to a member of family address, a work address or a neighbours address where a signature can be obtained. Any refunds given will be minus delivery costs and £16.00 for the failed delivery charge.
If your order has already been dispatched please follow the procedure set out in our Returns policy. Please do not reject the delivery as this will incurr courier charges of £16.00 per parcel-return, for failed or refused these charges apply. Please be aware delivery to Flats or apartment blocks will be delivered to the main door, ground floor or concierge only, couriers are not insured or contracted to take goods upstairs, please make provisions for deliveries.
Just Sew Interiors Ltd is is a company registered in England and Wales Company Number 7473471 Registered Address: 100 Newbottle Street, Houghton Le Spring, Tyne & Wear, DH4 4AJ VAT Registration Number: GB 890 4999 63