How to Return Unwanted Goods

Goods supplied within the UK mainland will normally be delivered within 21 working days of acceptance of order.     

Our standard delivery charge is £7.50.
Orders to the Scottish Highlands and Islands may be requested to pay for the extra postage, this will be post code dependent, Justpoles will contact you and discuss your order if you are not in our delivery areas. 
For orders shipped within the UK Mainland delivery will be free of charge when the total order value is over £75.
For orders to be shipped to the Scottish Highlands and Islands, Northern Ireland, jersey & Guernsey delivery will be free of charge when the total order value is over £500.

We can deliver to other destinations but an extra shipping fee will apply, please contact us for details before completing your purchase.

We shall use all reasonable endeavours to meet any date agreed for delivery, however delivery dates cannot be guaranteed and therefore we shall not be liable for any losses, costs, damages or expenses incurred by you or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.
Just Poles have the right to request extra payment or cancel order if the shipping address is not ticked correctly.

Your goods will be delivered by one of a number of carriers.  The carrier used will depend on the physical size of your order.  All items will require a signature for proof of delivery please ensure that someone is at the delivery address when items are due. If no one is available to accept delivery goods will be taken back to the carriers depot.  Unfortunately we are unable to specify a time for delivery; delivery could be any time between 9am and 5pm Monday to Friday.  We can deliver to an alternate address such as a neighbours address: however there must be someone available to accept delivery.
Please do not contact suppliers regarding their products they will only deal direct with ourselves regarding faulty or damaged goods. Any Queries MUST be dealt with by Just poles. 

Title and risk in the Goods shall pass to you upon delivery of the Goods to the agreed delivery address,once the goods are signed for they cease to be the property of Justpoles, and it is the customers responsibility to ensure that they are received and signed for by a authorised person and that they arrive in good condition.
Any Damaged parcel must be brought to the attention of the courier and not accepted, once the parcel is signed for in good condition they then become your property yourself and just poles is not responsible for any damage in transit.
All couriers are expected to stay approx 10 minutes to ensure that goods are inspected. It is your responsibility to do so. Please ensure that parcel is in good condition and complete.

CANCELLATION

You are entitled to cancel this contract if you wish provided that you exercise your right no later than 7 working days after the day on which you receive the Goods.

Just poles endeavours to provide a Quick and Efficient delivery service that enables customers to receive goods within 2 to 3 working days. If a mistake is made then try to contact us As Soon as Possible and we will endeavour to rectify this.
All parcels are usually despatched the next working day, therefore any cancellations must be brought to our attention the Same Day as the order is placed. 

If you wish to exercise your right to cancel this contract prior to order dispatch simply email us using the Contact Us page. You must include your order reference, the name or code of the items you are cancelling and the date you placed your order.

If your order has already been dispatched please follow the procedure set out in our Returns policy.

RETURNS POLICY - Cancellation

You have the right, in addition to your other rights, to cancel the Contract and receive a refund by informing us, in writing (email or post) within 7 working days of receipt of the Goods.  You must include your order reference, the name or code of the items you are returning and the date you placed your order.

The right to cancel does not apply to contracts for the supply of made to measure or made to order products (these products are clearly described on the Website). 

On receipt of your cancellation notice we will contact you by email to confirm the address for items to be returned to.  Goods must be returned at your own expense and should be adequately insured during the return journey. When we receive the returned Goods and have checked them to ensure they are re-sellable we will refund all monies paid for the Goods (Excluding all delivery charges).  Although some orders have qualified for free delivery Just Poles has still been charged more than £7.50 to send it to you. Therefore £7.50 will be deducted from all orders placed to cover this cost. 

Where payment was made by cheque we will refund by cheque to your Billing Address within 5 working days of return of the Goods. 
Alternatively we can arrange a return collection from one of our reputable courier services at a cost of £16.00.
The goods will then be checked for damage. We will then refund the full amount minus the £16.00 plus the cost of delivering the goods to you £7.50. (scottish highland and Uk Islands this does not apply cost on return couriers price on application)

All returned goods should be unopened and undamaged. Where returned Goods are found to be damaged due to the Buyer''s fault the Buyer will be liable for the cost to remedy any such damage. Unfortunately we can not accept returns after the curtain poles have been fitted. All poles and damages must be reported before fitting.

Made-to-Measure Goods

As Made to Measure are to customer specification they cannot be returned under normal conditions. Only under Manufactures defect can they be returned. PLEASE ENSURE ALL MEASUREMENTS ARE ACCURATE AND THAT ALL SPECIFICATIONS ARE UNDERSTOOD, WE CANNOT ACCEPT ALTERATIONS, CANCELLATIONS OR LIABILITY FOR INCORRECT INSTRUCTIONS OR MEASUREMENTS. Occasionally some curtain poles that can be re-stocked (not bent curtains poles or poles that are cut to length) we will charge a 20% re-stocking fee plus the cost of any delivery charges. (this fee is from our supplier`s not just poles) 
 

RETURNS POLICY - Defective or Damaged Goods

You should inspect the Goods immediately upon receipt and notify us by email within 7 working days of delivery if the Goods are damaged. You will be deemed to have accepted the Goods if you have not contacted us within 7 working days of delivery.  On receipt of your email we will contact you

Where a claim of defect or damage is made we will contact you by email to arrange return of the Goods.  You will be entitled to a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective.

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