At Just poles we endeavour to answer all emails, phone calls and letters sent to us.
Just Poles is primarily an Internet site and we prefer to correspond to our customers using email as this is easier to maintain continuity with our ordering sytem. This make it easier for us to track queries, orders and keeps a record of all conversations for future reference. If for some reason you think that we are not returning your emails can you please check that our emails have not been caught up in your email spam folders. It is also a good idea that you check the email and telephone contact number that has been left on the system as we have had many that are incorrect making it impossible for us to contact you if we need to.
You can also check your order progress by logging into your account and If we have any delays this will show in the comments box provided. You can contact us by email and we will try our best to reply within 1 hour.
Our emial system is manned from 9am to 5pm, monday to friday. Any queries relating to orders, back orders and stock check will be dealt with between these hours.
At Just poles we endeavour to answer all phone calls but due to the high volume of calls we get it is always recommended that you email any queries. These are dealt with much quicker and efficiently.
If you are calling for advise on choosing the correct product for your needs please note the telephone is manned from 9am to 5pm daily. The number is: 0191 584 9002
Contact Just Poles By Royal Mail
If you need to send payment or send us a letter. Please send to the address below. If you are sending a product goods with any value then please make sure you have adequate insurance as this is your responsibility to do so, not ours.
To contact by post Please send to : Just Sew 100 Newbottle Street Houghton Le Spring Tyne & Wear DH4 4AJ T: 0191 584 9002
