ESTIMATED LEAD DELIVERY TIMES.

All orders are processed at the end of each working day, providing that the poles are in stock you should expect to receive your goods within 3 to 5 working days. You can check the status of your order by logging onto the site and checking the progress.
Please note that orders that are from multiple manufacturers may be delayed slightly, as these are not sent direct from the suppliers they are sent to us so that they can be dispatched in one single consignment.
If you would like to check that the product is in stock before placing an order then please feel free to telephone one of our friendly staff who will check stock and ring you back usually within the hour.

Overnight deliveries to the UK mainland can be arranged on orders placed before 12am at an extra cost. This can cost can vary from suppliers and we have to check prior to ordering.

Made to Measure curtain poles (straight) usually take between 5 to 10 working days to be delivered.

Bent curtain poles can take 15 to 21 working days for delivery.
Please click here to see our Suppliers Estimated Delivery dates for more details.

If for any reason we are unable to deliver within the expect delivery dates we will contact you by email and place the order on back order until you notify ourselves otherwise. At this point you have the right to cancel and request a refund.
Unfortunately if part of the order is placed on back order we must hold the whole order until the consignment is complete. As delivery costs continue to rise we cannot split orders as we can not carry the cost of sending goods separately.

DELIVERY COSTS.

Goods supplied within the UK mainland will normally be delivered within 21 working days of acceptance of order.     

Small items example Brackets, Rings, (NOT CURTAIN POLES) up to the value of £75.00 cost £4.95 and are sent by Royal mail UK mainland only.
Order placed up to the value of £75.00 cost £7.50 in the UK mainland only.
Orders placed above £75.00 are delivered free of charge in the UK Mainland only.
Orders to Scottish Highlands and Uk Islands cost £17.50 up to the order value of £500.00 orders above £500.00 are delivered free of charge to these locations.
Orders to Guernsey, Jersey, Northern Ireland Cost £25.00 up to the order value of £500.00 orders above £500.00 are delivered free of charge to these locations.
Any orders that have been ticked as UK mainland and the delivery address is one of the above we will contact you to request extra payment before order is processed.
Orders to the Scottish Highlands and Islands (example some parts of Aberdeenshire) may be requested to pay for the extra postage, this will be post code dependent, Justpoles will contact you and discuss your order if you are not in our delivery areas. 

Just Poles have the right to request extra shipping fees or cancel the order if customer is found to tick incorrect location. We will notify you if this happens.

Customers local to our premises in Tyne & Wear can collect goods direct from us & save on delivery costs by ticking the local pick up option.

We can deliver to other destinations but an extra shipping fee will apply, please contact us for details before completing your purchase.

We shall use all reasonable endeavours to meet any date agreed for delivery, however delivery dates cannot be guaranteed and therefore we shall not be liable for any losses, costs, damages or expenses incurred by you or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.
Just Poles have the right to request extra payment or cancel order if the shipping address is not ticked correctly.

CHANGES MADE TO ORDERS PRIOR TO DELIVERY.

Just Poles is a family run business and we realise that sometimes mistakes happen and customers can change there mind.
If this happens please contact us immediately and we will try our upmost to rectify the order before dispatch. Unfortunately if the consignment has left the warehouse and can not be stopped then we can sometimes stop the delivery but a charge of £7.50 will be deducted from the refund towards the courier costs. (Scottish Highlands and Uk Islands contact us for a cost).
Please telephone : 0191 584 9002